Service Level Agreements & IT Contracts

PMI

24 CPEs

A formal Service Level Agreement (SLA) between the user and the provider of the computing service is one of the keystones of today’s IT and telecommunications management. SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial and facilities management operations. By embracing the business case of the user, SLAs can help to justify the company’s overall computing requirements, ease capacity planning, justify resources and establish the case for security and disaster recovery planning. The course starts with a step-by-step guide to helping you design and carry out effective service level agreements in your organisation. Subsequently, the second part will enhance your understanding of IT contracts. This is a unique session covering the pragmatic, contractual, tendering and negotiating aspects of buying IT and computing goods and services.

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Course Content

Who Should Attend

This innovative course has been specially designed for: Those responsible for IT, computing centre management, data centres, systems management, computer services, operations, communications, network, user support, sales and services, MIS, information centres, contract management and administration, technical support, help desk and service desk management, All users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service providers, hi-tech service vendors, software, hardware vendors and/or application integrators, IT Managers new to purchasing and negotiating IT services, Purchasing, Sales and Marketing Managers/Supervisors and staff taking up such appointments for the first time, The course will also benefit those who have had little formal training in purchasing and negotiation who wish to consolidate their experience

Benefits of Attending

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