This course is designed for: those who are responsible for managing documents and records; those involved in planning, developing and implementing an EDRM solution; and those wishing to learn more about how to plan, implement and operate a document and records management solution. In addition, anyone wishing to increase their level of understanding and expertise in document and records management will greatly benefit from this course. This course will also be valuable for: Records, Information, Knowledge, Document, Archive, Information Security, Operations, and Compliance Managers, Administrators and Departmental Managers responsible for EDRM and EDRM systems, Librarians